Terms of Service

BY CREATING AN ACCOUNT TO USE THE PILLAR SERVICE, CLICKING "CONTINUE," OR PROCEEDING WITH THE USE OF THE PILLAR SERVICE ("SERVICE"), YOU ("YOU") ARE INDICATING THAT YOU HAVE READ, UNDERSTOOD AND ACCEPT THIS AGREEMENT WITH PILLAR TECHNOLOGIES INC. ("PILLAR"), AND THAT YOU AGREE TO BE BOUND BY ITS TERMS. IF YOU DO NOT AGREE WITH ALL OF THE TERMS OF THIS AGREEMENT, YOU MAY NOT USE THE SERVICE. THE EFFECTIVE DATE OF THIS AGREEMENT SHALL BE THE DATE THAT YOU ACCEPT THIS AGREEMENT.

Welcome to Pillar. These Terms of Service ("Terms") govern your access to and use of the Pillar platform, including our website, applications, and services (collectively, the "Service"). Please read these Terms carefully before using our Service.

1. Definitions

• "Pillar," "we," "us," or "our" refers to Pillar Technologies Inc., the operator of the Pillar platform.
• "User," "you," or "your" refers to any individual or entity that accesses or uses the Service.
• "Organization" refers to a team or company account that may have multiple Users.
• "Content" refers to any data, text, files, information, or materials uploaded, submitted, or otherwise made available through the Service.
• "Property Data" refers to real estate and parcel information available through the Service.
• "Contact Data" refers to information about property owners, including names, addresses, phone numbers, and email addresses obtained through skip tracing services.
• "Customer Data" refers to data stored by you or at your direction in the Service.
• "Usage Data" refers to information relating to the provision, use, and performance of various aspects of the Service and related systems.
• "Feedback" refers to any suggestions, ideas, enhancement requests, or other feedback you provide regarding the Service.

2. Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under applicable law
• If using on behalf of an organization, have authority to bind that organization to these Terms

3. Account Registration

3.1 Account Creation

To access most features of the Service, you must create an account by providing:

• Your first and last name
• A valid email address
• A secure password

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

3.3 Organization Accounts

• Organizations may invite members to join their workspace
• Organization owners and administrators can manage member access and roles
• Members may be assigned roles including "owner," "admin," or "member," each with different permissions
• Users may only belong to one Organization at a time

3.4 Account Accuracy

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.

3.5 Marketing Communications

By creating an account, you agree to receive newsletters, product updates, marketing or promotional materials, and other information we may send in accordance with our Privacy Policy. You may opt out of receiving any or all of these communications by using the unsubscribe link in emails or by contacting us at pillar@pillarhq.co.

3.6 Username Restrictions

You may not use as a username: (a) the name of another person or entity that is not lawfully available for use; (b) a name or trademark subject to any rights of another person or entity without appropriate authorization; or (c) any name that is offensive, vulgar, or obscene.

3.7 Right to Refuse Service

Pillar reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

4. Subscriptions and Payment

4.1 Subscription Plans

Pillar offers various subscription plans with different features and usage limits. Current plan details, pricing, and features are available on our website. Your access to certain features depends on your subscription plan.

4.2 Credits System

Certain features require credits, which are consumed when you use premium services such as contact data lookups, data enrichment, and direct mail campaigns. Credit allocation and rollover policies vary by subscription plan and are described on our pricing page.

4.3 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law or as expressly stated in these Terms
• We reserve the right to modify pricing with reasonable prior notice to give you an opportunity to cancel before changes take effect
• Payments are processed through Stripe, and you agree to Stripe's terms of service

4.4 Billing and Renewal

• Subscriptions automatically renew unless cancelled before the renewal date
• You may cancel your subscription at any time through your account settings or billing portal
• Cancellation takes effect at the end of your current billing period

5. Acceptable Use

5.1 Permitted Uses

The Service is intended for legitimate real estate investment, development, and business purposes, including:

• Property research and analysis
• Contact management and CRM activities
• Legitimate business outreach and marketing
• Data analysis for investment decisions

5.2 Prohibited Uses

You agree NOT to use the Service to:

Unlawful Activities

• Violate any applicable local, state, national, or international law
• Engage in harassment, stalking, or threatening behavior
• Conduct activities that violate others' privacy rights
• Engage in predatory lending or fraudulent real estate practices

Contact Data Misuse

• Send unsolicited communications in violation of applicable laws (CAN-SPAM, TCPA, etc.)
• Contact individuals who have opted out or requested no contact
• Sell, resell, or redistribute Contact Data to third parties
• Use Contact Data for purposes unrelated to legitimate real estate business
• Ignore Do-Not-Call or Do-Not-Mail preferences

Technical Violations

• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is hosted, or any server, computer, or database connected to the Service
• Interfere with or disrupt the Service or servers
• Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
• Use any robot, spider, or other automatic device, process, or means to access the Service for any purpose, including monitoring or copying any material
• Use any manual process to monitor or copy any material on the Service without our prior written consent
• Use any device, software, or routine that interferes with the proper working of the Service
• Attack the Service via a denial-of-service attack or a distributed denial-of-service attack
• Reverse engineer, decompile, or disassemble the Service
• Otherwise attempt to interfere with the proper working of the Service

Data Integrity

• Upload false, misleading, or fraudulent information
• Impersonate others or misrepresent your affiliation
• Circumvent any technical measures we employ to protect the Service

5.3 Compliance with Laws

You are solely responsible for ensuring your use of the Service complies with all applicable laws, including but not limited to:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• Fair Housing Act
• State real estate and marketing regulations
• Data protection and privacy laws

6. Property and Contact Data

6.1 Data Sources

Property Data and Contact Data are aggregated from various third-party sources including public records, data providers, and proprietary databases. We do not guarantee the accuracy, completeness, or timeliness of this data.

6.2 Skip Tracing Services

• Skip tracing features retrieve contact information from third-party providers
• You acknowledge that contact information may be inaccurate, outdated, or incomplete
• You are responsible for verifying information before use
• Skip tracing uses your allocated credits

6.3 Data Accuracy Disclaimer

THE PROPERTY DATA AND CONTACT DATA PROVIDED THROUGH THE SERVICE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY DATA.

6.4 Your Responsibilities

When using Contact Data, you agree to:

• Respect opt-out requests and Do-Not-Contact preferences
• Comply with all applicable telemarketing and communication laws
• Maintain your own suppression lists
• Use the data only for legitimate business purposes

7. Direct Mail Services

7.1 Mail Campaigns

The Service allows you to create and send direct mail campaigns through integrated print and mail providers.

7.2 Content Responsibility

You are solely responsible for:

• The content of any mail pieces you create or send
• Ensuring mail content complies with applicable laws
• Accuracy of recipient addresses
• Compliance with postal regulations

7.3 Prohibited Mail Content

You may not use mail services to send:

• Content that is defamatory, obscene, or threatening
• Content that violates intellectual property rights
• Fraudulent or deceptive materials
• Content that violates the Fair Housing Act or similar laws

7.4 Mail Delivery

We do not guarantee delivery of mail pieces. Undeliverable mail will be tracked, and credits may be refunded for verified undeliverable addresses at our discretion.

8. User Content

8.1 Ownership

You retain ownership of Content you upload to the Service, including:

• Files (shapefiles, GeoJSON, CSV, Parquet)
• Project notes and descriptions
• Custom fields and data
• Mail designs and templates

8.2 License Grant

By uploading Content or Customer Data, you grant Pillar the non-exclusive, worldwide, royalty-free, fully paid-up, perpetual, non-cancellable, transferable, and sublicensable right and license to (and to engage service providers to) use, copy, cache, publish, display, distribute, modify, create derivative works, and store the Content and Customer Data. This right and license enables Pillar to host and mirror the Content and Customer Data via the Service. You agree that this license includes the right for Pillar to make Content available to other users of the Service (such as Organization members or recipients of shared content), who may also use your Content subject to the terms of this Agreement. Pillar may also disclose Content solely as necessary to provide the Service or to comply with any request of a governmental or regulatory body (including subpoenas or court orders).

8.3 Content Responsibility

You are responsible for:

• Ensuring you have the right to upload and use any Content
• Backing up your Content
• The accuracy and legality of your Content

8.4 Content Removal

We reserve the right to remove any Content that violates these Terms or that we deem inappropriate, without prior notice.

9. Intellectual Property

9.1 Our Rights

The Service, including its design, features, functionality, software, and documentation, is owned by Pillar and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written consent.

9.2 Trademarks

"Pillar" and associated logos are trademarks of Pillar Technologies Inc. You may not use our trademarks without prior written permission.

9.3 Feedback

If you provide Pillar with Feedback on your use of the Service, you grant Pillar a royalty-free, worldwide, transferable, sublicensable, and perpetual license to all rights in the Feedback, and Pillar may use your Feedback without any obligation to you.

9.4 Usage Data

Pillar may collect, analyze, and otherwise process Usage Data for its business purposes, including for the purposes of security and analytics, to improve, enhance, and market the Service, or for other development, diagnostic, and corrective purposes. Pillar owns all right, title, and interest in Usage Data.

9.5 Analytics

Pillar uses third-party service providers to monitor and analyze the use of the Service, including but not limited to:

• PostHog: Product analytics service. For more information, visit: https://posthog.com/privacy. To opt out, contact pillar@pillarhq.co.
• Stripe: Payment processing and analytics. For more information, visit: https://stripe.com/privacy.

We encourage you to review the privacy policies of these services.

10. Third-Party Services and Links

10.1 Integration Partners

The Service integrates with various third-party services, including but not limited to:

• Mapbox (mapping and visualization)
• Stripe (payment processing)
• Resend (email delivery)
• Skip tracing providers (contact data)
• Print and mail services (direct mail)

10.2 Third-Party Terms

Your use of third-party services through Pillar is subject to those services' terms and policies. We are not responsible for third-party services.

10.3 Data Sharing

By using the Service, you acknowledge that certain data may be shared with third-party providers to deliver the Service (see our Privacy Policy for details).

10.4 Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by Pillar. Pillar has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Pillar does not warrant the offerings of any of these entities/individuals or their websites.

YOU ACKNOWLEDGE AND AGREE THAT PILLAR SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS, OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD-PARTY WEBSITES OR SERVICES.

WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD-PARTY WEBSITES OR SERVICES THAT YOU VISIT.

10.5 Attribution Requirements

Certain third-party services require attribution. By using the Service, you acknowledge that maps and data displays may include required attribution notices from providers such as Mapbox, OpenStreetMap, and others. You agree not to remove or obscure any required attribution.

11. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Disclaimer of Warranties

PILLAR PROVIDES THE SERVICE ON AN "AS IS" AND "AS AVAILABLE" BASIS. PILLAR DOES NOT MAKE ANY WARRANTIES REGARDING THE PERFORMANCE OF THE SERVICE OR UPTIME OF THE SERVICE, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND PILLAR EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

PILLAR HAS NO RESPONSIBILITY FOR LOSS OF CONTENT, CUSTOMER DATA, OR INABILITY TO USE THE SERVICE FOR ANY REASONS, INCLUDING, WITHOUT LIMITATION, IF DUE TO THE ACTS OR OMISSIONS OF ITS THIRD-PARTY HOSTING PROVIDERS OR DATA PROVIDERS.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• Results obtained from the Service will be accurate or reliable
• Property Data or Contact Data will be accurate, complete, or current
• Any errors will be corrected
• The Service will meet your requirements

13. Limitation of Liability

NEITHER PILLAR, ITS AFFILIATES, NOR THEIR LICENSORS ARE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS, OR DAMAGES ARISING FROM LOSS OF USE, LOSS OF QUERIES, CONTENT, CUSTOMER DATA, OR ANY ACTUAL OR ANTICIPATED DAMAGES, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH DAMAGES MAY BE BASED, AND EVEN IF PILLAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PILLAR'S AND PILLAR'S AFFILIATES' AND LICENSORS' AGGREGATE LIABILITY FOR ANY PERMITTED DIRECT DAMAGES UNDER THIS AGREEMENT WILL BE LIMITED TO THE AMOUNT YOU PAID TO PILLAR IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SECTION 13 ON LIMITATION OF LIABILITY AND SECTION 12 ABOVE ON WARRANTY DISCLAIMER FAIRLY ALLOCATE THE RISKS IN THIS AGREEMENT. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES AND THE LIMITATIONS SPECIFIED IN THIS SECTION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF THESE TERMS OR ANY LIMITED REMEDY HEREUNDER.

14. Indemnification

You will defend, indemnify, and hold Pillar, Pillar's affiliates and licensors, and each of their respective employees, officers, directors, and representatives harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to any claim concerning:

• Your use of the Service
• Breach of this Agreement or violation of applicable law by you
• Your violation of any third-party rights
• Your Content or Customer Data
• Your use of Property Data or Contact Data
• Any communications or outreach you conduct using the Service

Pillar will promptly notify you of any claim subject to this Section, but Pillar's failure to promptly notify you will only affect your obligations to the extent that the failure prejudices your ability to defend the claim. You may: (a) use counsel of your own choosing (subject to Pillar's written consent) to defend against any claim; and (b) settle the claim as you deem appropriate, provided that you obtain Pillar's prior written consent before entering into any settlement.

15. Account Termination

15.1 By You

You may cancel your account at any time through your account settings. Cancellation will be effective at the end of your current billing period.

15.2 By Us

Pillar may terminate this Agreement and your account, or suspend your account, immediately if:

• Pillar changes the way Pillar provides or discontinues the Service
• Your account was suspended and you have not remediated the reason for the suspension
• Pillar determines that:
  • Your use of the Service poses a security risk to the Service or any third party
  • Your use of the Service may adversely impact the Service
  • Your use of the Service may subject Pillar, Pillar's affiliates, or any third party to liability
  • Your use of the Service may be fraudulent
  • You are in breach of this Agreement
• You fail to pay subscription fees
• You are inactive for an extended period

15.3 Service Changes

You understand and agree that Pillar may change, suspend, or discontinue any part of the Service or the Service as a whole, including instituting a subscription fee or other usage fees. Pillar will notify you of any material change to or discontinuation of the Service by email or via our website. Pillar will also provide you with reasonable prior notice of any change in fees to give you an opportunity to terminate your subscription before such change becomes effective. Your continued use of the Service after any fee change becomes effective constitutes your agreement to pay the new fee amount.

15.4 Effect of Termination

Upon termination:

• Your right to access the Service ceases immediately
• We may delete your Content after a reasonable retention period
• You remain liable for any amounts owed
• All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability

15.5 Data Export

You may request export of your data prior to account termination by contacting support.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending an email to your registered email address
• Displaying a notice within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

17. Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. The United Nations Convention for the International Sale of Goods does not apply to this Agreement.

17.2 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Wilmington, Delaware.

17.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive your right to participate in class actions.

17.4 Jurisdiction

You consent to exclusive jurisdiction and venue of state and federal courts in Wilmington, Delaware for any disputes not subject to arbitration.

17.5 Injunctive Relief

Notwithstanding the above, either party may seek injunctive or other equitable relief in any state, federal, or national court of competent jurisdiction for any actual or alleged infringement of that party's or its affiliates' intellectual property or proprietary rights.

18. General Provisions

18.1 Independent Contractors

Pillar and you are independent contractors, and neither party, nor any of their respective affiliates, is an agent of the other for any purpose or has the authority to bind the other.

18.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pillar regarding the Service. This Agreement supersedes all prior or contemporaneous representations, understandings, agreements, or communications between you and Pillar, whether written or verbal, regarding the subject matter of this Agreement.

18.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18.4 Waiver

A party's failure to enforce any provision of this Agreement will not constitute a present or future waiver of such provision nor limit that party's right to enforce such provision at a later time.

18.5 Assignment

You will not assign this Agreement, or delegate or sublicense any of your rights under this Agreement, without Pillar's prior written consent. Pillar may assign its rights at any time.

18.6 Force Majeure

Pillar is not liable for any delay or failure to perform any obligation under this Agreement where the delay or failure results from any cause beyond Pillar's reasonable control, including acts of God, labor disputes or other industrial disturbances, systemic electrical, telecommunications, or other utility failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

18.7 Notice

All communications and notices to be made or given pursuant to this Agreement must be in English. Pillar may provide any notice to you under this Agreement by posting a notice in the Service or sending a message to the email address associated with your account. You will be deemed to have received any email sent to the email address then associated with your account when Pillar sends the email, whether or not you actually receive the email. To give Pillar notice under this Agreement, you must email Pillar at pillar@pillarhq.co.

18.8 No Third-Party Beneficiaries

This Agreement does not create any third-party beneficiary rights in any individual or entity that is not a party to this Agreement.

18.9 Government Licensees

The Service is a commercial computer software program developed solely at private expense. As defined in U.S. Federal Acquisition Regulations (FAR) section 2.101 and U.S. Defense Federal Acquisition Regulations (DFAR) sections 252.227-7014(a)(1) and 252.227-7014(a)(5) (or otherwise as applicable to you), the Service licensed in this Agreement is deemed to be "commercial items" and "commercial computer software" and "commercial computer software documentation." Consistent with FAR section 12.212 and DFAR section 227.7202 (or such other similar provisions as may be applicable to you), any use, modification, reproduction, release, performance, display, or disclosure of such commercial software or documentation by the U.S. government (or any agency or contractor thereof) shall be governed solely by the terms of this Agreement and shall be prohibited except to the extent expressly permitted by the terms of this Agreement.

18.10 Marketing Rights

During the term of this Agreement, you hereby grant Pillar a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, and sublicensable license to use your company name, trademarks, service marks, and logos for the purpose of identifying you as a Pillar customer to promote and market the Service. If you prefer we not use your logo or name in a particular way, please contact us for removal at pillar@pillarhq.co.

19. Contact Information

If you have questions about these Terms, please contact us at:

20. Special Provisions for California Residents

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Service is provided by Pillar Technologies Inc. To file a complaint regarding the Service, please contact us at the address above. For complaints about electronic commerce, you may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

By using Pillar, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.